Blizzard, Please fix Customer Service Response Times on Account Hacking

In case you haven’t noticed yet:

Breana (of Gun Lovin’ Dwarf Chick) has posted a frightening retelling of what happened when one of her guildmates got his account hacked. Basically, the whole guild had to watch while their friend’s account as well as their guild bank got stripped bare for several hours, powerless.

When a GM finally reacted (2 hours wait time on a Friday night. Come on, hire more people, anyway), he basically simply said there was nothing to do until the player could get in touch with Account Administration… during business hours only.

This post joins Kirk‘s CALL TO ARMS on this issue!

Blizzard is hereby requested to put a solution in place which will:

  • Lock any characters out of the game when a password change is effected until the password change gets confirmed back through the account holder’s e-mail.
  • Expand the Account / Password retrieval so that upon activation, the character is frozen until a re-activation is effected through a link sent out by e-mail to the account holder’s address, or any similar method.

Blizzard, please err on the side of caution. You know the success of WoW will make your customer particularly juicy targets.

If you aren’t able to post your voice on the US forums, please blog about it and / or (if you have no blog) contact WoWAccountAdmin@Blizzard.com to make your voice heard.

This Call to Arms has, to my knowledge, already been followed by:

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2 Responses to Blizzard, Please fix Customer Service Response Times on Account Hacking

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